As a client of PC Doctor, you agree to be bound by the terms and conditions stated in this document. You acknowledge that you have read and understand the terms and conditions.
PC Doctor and you as the Client refers to the person or company purchasing goods or enlisting the services of PC Doctor.
Conditions of Sale of Goods
All sales of hardware and software are made subject to the following conditions and by purchasing from PC Doctor, the purchaser accepts these conditions.
All new goods are covered with a return to base parts warranty for a period of time specified at the time of purchase on hardware only. Software and consumable goods are not covered by any warranty.
Although every care is taken to ensure that all second hand goods supplied by PC Doctor are of merchantable quality, no warranty is expressed or implied unless otherwise stated.
Warranty will be void if goods or labels have been found tampered with. Warranty does not cover any damage to other equipment used in conjunction with these goods or loss of data whilst using these goods or software.
Charges and Payment
All prices exclude GST and are in New Zealand dollars unless otherwise specified. PC Doctor may require payment in advance for the supply of any hardware or software for the client.
If an on account payment is offered, payment of the account is due within the agreed terms; otherwise the remainder of the account is due immediately following the issuing of an invoice.
Scope of Services
PC Doctor is Clients’ primary point of contact for all systems on the network. If PC Doctor is unable to remedy a problem, then PC Doctor will work with the appropriate outside vendor until a resolution is reached. Client understands that additional expenses may be incurred when an outside vendor is brought in to solve a particular problem and agrees to reimburse PC Doctor for any such expenses.
Payment for new clients is due in full upon delivery and/ or completion of work until such time that an account is setup. Payment of accounts is due on or before the 20th day of the month following the date of the invoice.
PC Doctor reserves the right to stop all work until the account is brought up-to-date.
In the event of default by the client in paying for the services and/or goods provided, the amount outstanding will be passed on to a debt collection agency for recovery. The client indemnifies PC Doctor against all costs (including legal costs), losses and expenses incurred by PC Doctor in recovering any unpaid monies.
Delivery of Goods
Any charges for handling (including packing materials) and freight charges are extra, and payable by the client. The most cost effective delivery method will usually be chosen.
PC Doctor is not responsible for damage to the goods in transit. Claims for losses or damage to goods in transit must be made directly to the transport agency concerned.
Peak Demand Periods
PC Doctor will make its best efforts to respond to Client’s needs within the negotiated time frame.
Client understands that there may be occasional times of peak demand when PC Doctor is forced to have to make extremely difficult decisions and triage Client’s needs according to the severity of business impact.
Loss of Service
Client recognizes that PC Doctor makes every attempt to select the most reliable systems, and that PC Doctor will make best efforts to keep Client’s system up and running efficiently and cost-effectively, within the limits of the clients IT budget.
Risk of Data Loss
Client assumes all risk of data loss from any and all causes or in any way related to or resulting from the repair or service of computer hardware, software or other equipment by PC Doctor. Client agrees to bear full responsibility for all data backup prior to any repair or service of computer hardware, software or other equipment by PC Doctor. Client hereby indemnifies PC Doctor from any claim or liability related to data loss for any reason whatsoever.
Computer Viruses, Spyware & Adware
PC Doctor agrees to take all reasonable measures to protect Client’s computer systems from computer Viruses, Spyware & Adware. Client assumes all risk of computer Viruses, Spyware & Adware and will not hold PC Doctor responsible. Client is responsible for the costs of consulting time and materials required to remove any computer Viruses, Spyware or Adware.
Property and Risk
Despite the purchaser having possession of any hardware or software, ownership is retained by PC Doctor until the client pays in full all money owed to PC Doctor. Risk in any goods supplied shall pass to the client at the point of delivery.
Any claims for errors or unsatisfactory work must be made within 7 days from completion of work.
PC Doctor is only under an obligation to deliver goods and services in accordance with their general description, whether or not a special description may have been given or implied by law.
The client acknowledges and agrees that PC Doctor has not given any representation or warranty as to the quality, state or condition of goods supplied, or that the goods are fit for any particular purpose.
All conditions, warranties and terms whether implied, statutory or otherwise are excluded to the fullest extent permitted by law.
PC Doctor shall not be liable for any statement, representation or warranty made by any employee, agent or contractor relating to the goods or workmanship supplied by PC Doctor or for any negligence or wilful default by the manufacturer or supplier of the goods or services provided to the client.
Notwithstanding any other provision in these terms of trade, where the goods are consumer goods and are supplied for business purposes the Consumer Guarantees Act 1993 shall not apply. Any disclaimer above does not apply where it is contrary to any law which cannot be contracted out of.
Any dispute shall, at the option of PC Doctor, be referred to mediation or arbitration. The Arbitration Act 1996 (or any replacement of that act) shall govern arbitration.
If any parts of these terms of trade shall be held to be illegal, unenforceable or invalid, the remaining parts shall continue in full force and effect. The laws of New Zealand shall govern these terms of trade and PC Doctor and the client hereby submit to the non-exclusive jurisdiction of the courts of New Zealand. The client hereby waives any right they may have to claim that the above submission to jurisdiction is an inconvenient forum.
PC Doctor does not authorise any client to use PC Doctor ‘s or the manufacturer trademarks, names or associated materials. To use these trademarks, names and associated materials, prior written approval must be given by PC Doctor or the relevant manufacturer.
PC Doctor Guarantee to Solve Computer Problems
PC Doctor undertakes to provide a viable solution to the computer problems of any client – or will not charge the customer. However the client must allow PC Doctor personnel appropriate time to diagnose the problem and identify a viable solution.
PC Doctor cannot be obligated to provide a viable solution if the client does not provide copies of licensed software, or the required access to the client’s hardware and peripherals; or the manufacturer no longer stocks required replacement hardware or software.
If the client desires an alternative solution to that offered by PC Doctor, then PC Doctor cannot guarantee to provide such alternative solution within the terms of this guarantee.
PC Doctor Service Guarantee
PC Doctor guarantees you will not pay twice for the exact same work.
PC Doctor guarantees emergency on-site response time will be within 2 hours (plus travel time) when requested.
If we return to your site to repeat work already performed, there will be no charge for the additional work.
If we miss the 2 hour on-site response time, you only have to pay the regular response rate.
PC Doctor Satisfaction Guarantee
If for any reason, other than price, you are not satisfied with our work once it is completed, we offer to fix the problem at no additional cost.